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Small creature, big imagination.
Home of Pumi the axolotl and friends.

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© 2026 Pumiland. Pumi and all characters belong to Pumiland.

Terms & Conditions Privacy Policy halo@pumiland.com

Terms & Conditions

Last updated Oct 23, 2026

Welcome to Pumiland! These Terms & Conditions apply to pumiland.com, pumimart.com, and every service on them (together "Pumiland", "we"). By using the sites or creating an account, you ("you", "user") agree to these terms. If you don't agree, please don't use our services.

1. About Pumiland

Pumiland is the home of Pumi the axolotl and friends. Pumimart is our digital asset shop: stickers, emotes, icons, note decorations, and more. Pumiland is run by an individual based in Indonesia. Questions can be sent to halo@pumiland.com.

2. Accounts

One account works on both Pumiland and Pumimart. One email can only have one account.
You can sign up with email and password, or with Google. If the email is the same, both are automatically joined into one account.
An account created with an email address only becomes active after you click the verification link we send. This confirms the email really belongs to you.
The information you give must be true, and the email must be your own.
You are responsible for keeping your password secret and for all activity on your account. If you think someone else is using it, change your password right away and contact us.
Users under 18 should use our services with the knowledge and consent of a parent or guardian. Children under 13 may not create an account.
We may suspend or close accounts that break these terms.

3. Letters from Pumi (newsletter)

Anyone can subscribe to Letters from Pumi with just an email address. Active accounts are subscribed automatically. You can stop at any time from your Account page or with the unsubscribe link in the email. Important emails about your account, such as verification, passwords, and orders, are still sent after you unsubscribe.

4. Digital products and license

Products on Pumimart are digital files, not physical goods. When you buy or download a product (free ones included), you receive a license to use it. Copyright ownership does not transfer to you.

You may:

Use it personally: notes, journals, wallpapers, avatars, chats, and personal social media.
Use emotes and VTuber assets on your own streaming channels and communities (such as Twitch, YouTube, and Discord), including monetized channels.
Print it for your own use, not for sale.

You may not:

Resell, share, or upload the original files (whole, edited, or bundled) anywhere else.
Claim to be the creator, remove ownership marks, or register Pumiland characters as your own trademark or copyright.
Use it on products for sale (merchandise, print-on-demand, etc.), logos, or ads, unless the product page states a commercial license or you have our written permission.
Use it to train AI or image-generation models, or for NFTs.

If a product page states a different license, that license applies to that product.

5. Prices, payment, and refunds

Prices are shown in Indonesian Rupiah (or the currency shown at checkout).
Payments are processed by third-party payment providers. We never store your card or bank details.
After a successful payment, the product can be downloaded from your account.
Because digital products can be downloaded instantly, purchases are generally non-cancellable and non-refundable. The exceptions: the file is broken or won't open, the product is very different from its description, or you were charged twice. Report it to halo@pumiland.com within 7 days of purchase. We will fix the file, replace the product, or refund you.

6. Intellectual property

Pumi, Lumi, Kori, Pipin, Cebi, and all characters, stories, comics, artwork, logos, and site content belong to Pumiland or its partner creators and are protected by copyright law. Non-commercial fan art is very welcome, as long as it isn't presented as official or sold.

7. Partner creators

Creators who join through the Creators page keep the copyright to their work. The terms of each partnership, such as revenue share and sales license, are set in a separate agreement with each creator.

8. Not allowed

When using our services you must not:

break the law or violate other people's rights;
try to hack, disrupt, or overload our systems, including through bots or excessive scraping;
send spam, abusive or hateful content, pornography, or scams through the feedback form or other features;
use someone else's account, or sign up with an email that isn't yours.

9. Limitation of liability

We do our best to keep the sites running and the files safe, but the services are provided "as is". To the extent permitted by law, we are not liable for indirect losses from using the services. Our liability for any purchase is at most the price you paid for that product.

10. Changes to these terms

We may update these terms from time to time. The date of the last update is shown at the top of this page. If the changes are important, we will let you know through the sites or by email. If you keep using the services after a change, you accept the new terms.

11. Governing law

These terms are governed by the laws of the Republic of Indonesia. If there is a dispute, let's first try to resolve it amicably through halo@pumiland.com.

12. Contact us

Questions? Email halo@pumiland.com. Pumi would love to hear from you! 🌸

Privacy Policy →

Privacy Policy

Last updated Oct 23, 2026

This Privacy Policy explains what data pumiland.com and pumimart.com ("Pumiland", "we") collect, what it is used for, and what your rights are. We handle personal data in line with Indonesia's Personal Data Protection Law (Law No. 27 of 2022, "UU PDP").

1. Data we collect

When you create an account:

your name and email;
your password, stored as a scrambled hash that even we cannot read;
if you sign in with Google: your name, email, profile photo, and Google account ID. We never receive your Google password.

When you use the sites:

login sessions: IP address, browser or device type, and last active time, to keep your account secure;
visit statistics: pages viewed and the site you came from (for example Instagram or Google). To count visitors we use a random code made from your IP and browser that changes every day. Your real IP address is not stored in these statistics, and we don't use third-party trackers. If you are logged in, the visit is also recorded with your account.

When you fill in a form:

your email for Letters from Pumi (newsletter);
your email and message in the feedback box;
your name, email, portfolio link, and message when applying as a creator;
later, order data: products bought, total price, and payment status. Card or bank details are handled directly by the payment provider and are not stored by us.

2. How we use it

To create and keep your account, including signing in across Pumiland and Pumimart.
To send important emails: verification links, password resets, order confirmations, and notices for members (such as new rules or selling guidelines). These are sent even if you unsubscribe from Letters from Pumi.
To send Letters from Pumi if you are subscribed.
To process orders and downloads.
To reply to feedback and creator applications.
To understand which pages visitors like, so we can make the sites better.
To prevent abuse, such as spam and attempts to break into accounts.

We do not sell your personal data, and we don't share it for advertising.

3. Cookies

We only use cookies the sites need to work:

login cookies (pumiland_sid, pumimart_sid) and sessions (PUMILAND_PHPSESS, PUMIMART_PHPSESS);
your language choice (pumi_lang).

The sites also store a few small preferences in your browser, such as whether background music is on or off. We use no advertising or tracking cookies.

4. Other parties involved

Hosting provider (Jagoan Hosting): the servers where the sites and database are stored. The servers are in Singapore, so your data may be stored outside Indonesia with equivalent protection.
Google: only if you choose to sign in with Google.
Payment providers: only when you pay for an order.
Authorities, when required by law.

5. How long we keep data

Account data is kept while your account exists, including while it is turned off (your shop and listings are hidden, but the data stays intact). Deletion requests are carried out 14 days after you confirm them by email; until then the account is turned off and you can still cancel. After deletion, your profile, sign-in methods, newsletter subscription and listings are removed. What we keep: your full transaction history (required for bookkeeping and tax), feedback you sent through the suggestion box, and visit statistics.
Sign-ups that are never verified may be deleted.
Newsletter emails are kept until you unsubscribe.
Visit statistics records are deleted automatically after about 13 months.

6. Your rights

Under UU PDP you have the right to:

see and request a copy of your personal data;
correct wrong data (you can change your name yourself on the Account page);
unsubscribe from Letters from Pumi at any time;
turn your account off temporarily, or delete your account and data yourself from the Account page (confirmed through a link sent to your email);
withdraw your consent to data processing.

Send your request to halo@pumiland.com from your registered email. We will reply within 3 x 24 hours.

7. Security

Our sites use HTTPS. Passwords are stored as hashes, and database access is restricted. No system is 100% secure. If a data breach affects you, we will notify you as required by UU PDP.

8. Children

Users under 18 should use our services with a parent's or guardian's consent. We do not knowingly collect data from children under 13. If you are a parent and believe your child's data is in our system, contact us and we will delete it.

9. Changes to this policy

This policy may be updated. The date of the last update is shown at the top of the page. If the changes are important, we will let you know through the sites or by email.

10. Contact us

Privacy questions: halo@pumiland.com.

Terms & Conditions →